Agora Microfinance Zambia wins big at Zambia’s National Banking and Finance Awards 2025

Agora Microfinance Zambia’s (AMZ) triple win at the 2025 Banking & Finance Awards – Zambia, where it received recognition for Best Non-Bank Financial Institution (NBFI) Customer Service, Best NBFI Digital Brand of the Year, and Financial Inclusion – Rural Aspect (NBFI). These awards, largely determined by public votes, underscore AMZ’s mission to break barriers to finance and promote inclusive growth across Zambia. The piece emphasizes the organization’s people-centered approach, strong presence in rural areas, and innovative use of technology to expand financial access. CEO Susan Chibanga stressed that AMZ’s strategy combines trust, digital-first solutions, and tailored services to reach underserved communities. The article closes by acknowledging staff, clients, and the Zambian public for their support and reaffirming AMZ’s ongoing commitment to customer service, digital innovation, and deepening financial inclusion nationwide.